Rochester Shuttle

Citywide will keep track of your flight status and greet you upon your arrival at the airport. From there, we will provide you with a direct drive to your preferred destination, whether it’s your home, office, or hotel. This means that you won’t have to endure a long 2 hour van ride with 14 strangers after a 4-hour plane ride. Our ride is a direct service and takes about 1hr and 20 minutes.

Citywide offers pick-up services from nearly any location within 300 miles of the MSP airport. Prior to your pick-up time, your driver will send you a text message at least 60 minutes in advance. You will also receive notifications from the driver about any flight delays and the estimated time of arrival (ETA). Keeping in touch with your driver is important, so please inform us if you prefer to receive a call instead of a text.

Citywide will monitor your flight from the time you take off until the time you pull up to the gate. If your flight has been delayed we will have a driver at the airport when you land. If your ride ends up conflicting with a previously scheduled ride due to your flight delay, we will 1st attempt to have a backup driver take either your ride or the ride after yours. We try to have a backup driver for every ride but in the very rare circumstance that there is not an available driver, you may have to wait until the driver can return to pick you up. Having you wait has only happened a few times over the years and never has the wait been more than an hour.

Whether you have checked bags or not, please proceed to the baggage carousels like everyone else. Once you have collected your bags, please walk towards the nearest exterior door which is numbered. Inform the driver of the number of the door you’ll be exiting from, and we’ll be there to pick you up with our 4-way flashers on. Additionally, our driver will text you a picture of the car with the license plate number so that you can easily identify us.

If you wish to add a second stop, there will be an additional fee of $10.00. Please note that the stops must be in the same general area or along the route. If the stops are more than 5 minutes away from the designated route, please inform us so that we can adjust the time and price if necessary.

All Rochester to Minneapolis rides receive an email the day before your ride with pickup times to be verified. This email is critical and if you don’t receive it, contact us to be sure nothing went wrong with the reservation. Odds are that the email somehow ended up stuck in our out box or in your spam folder.

We drive 24/7 but we only answer the phones from 8am to 8pm Monday-Sunday.

Children count in the over all passenger total but pets do not and they ride free! We charge $10.00 per car or booster seat rental. If you choose to supply your own booster/car seats there would be no extra charge. If needed, we will hold on to it free of charge if you have a return ride with us.

Very Important, To cancel a reservation, please do so between the hours of 8am and 8pm CST. You can cancel your ride via call, text, or email. A confirmation will be sent to you once the cancellation has been processed. We strive to have someone available in the office seven days a week during business hours, but there may be times when office coverage is not available. For cancellations made with 4 to 8 hours notice, please call us to ensure that the driver has not yet been dispatched. As long as you cancel your ride with at least 4 hours’ notice prior to the scheduled pickup time, the unused portion of your ride is 100% refundable. Please note that I am charged a 4% fee by my credit card processing company for any cancellations, so I only allow one free cancellation. All other cancellations within the allowable time frame will be subject to a 4% fee. No refunds will be issued if the cancellation is made after hours or while we are en route to your location. If you have more than 5 riders or your pickup location is more than 2.5 hours from the MSP airport, please provide us with at least 24 hours’ notice for cancellations.

If the MSP airport is not a pickup or drop off site then be sure to fill out the form at the bottom of this (and every page) webpage. Give the details of what you are looking for and someone will normally respond within 30 minutes or less. Most responses come within minutes of submitting the form if submitted within our office hours of 8am and 8pm Monday – Sunday.

Pets are welcome at no additional charge.  You do not have to cage or restrain them but you are responsible for any liability and / or cleanup chargess This includs loss of revenue if I have to take the car down for professional cleaning.

Bottled Water (Free if requested in advance)
Coffee or Tea ($3.00 per cup if ordered in advance)
Soda or flavored water ($2.00 per bottle if ordered in advance)

In an effort to have drivers available for holidays, all rides are subject to a 20% surcharge to the holidays listed here.

If you book your ride and a weather event such as a snow or ice storm is forecast, there will be up to a 60% surcharge.  This is to off-set the additional travel time expected. Rides paid for in advance before any known storms, are NOT subject to this surcharge